/* ==================== RESET & BASE ==================== */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
  --bg: #0a0e1a;
  --bg2: #0f1629;
  --bg3: #141d35;
  --card: #161f3a;
  --card2: #1a2545;
  --border: #1e2d50;
  --accent: #00d4ff;
  --accent2: #0099cc;
  --green: #7bed9f;
  --yellow: #ffa502;
  --red: #ff4757;
  --orange: #ff6b35;
  --purple: #a29bfe;
  --text: #e8eaf6;
  --text2: #8892b0;
  --text3: #4a5568;
  --radius: 8px;
  --shadow: 0 4px 24px rgba(0,212,255,0.08);
}
html, body { height: 100%; background: var(--bg); color: var(--text); font-family: 'Inter', 'Segoe UI', sans-serif; font-size: 14px; line-height: 1.6; }
a { color: var(--accent); text-decoration: none; }
a:hover { color: #fff; }
input, select, textarea, button { font-family: inherit; }

/* ==================== SCROLLBAR ==================== */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: var(--bg2); }
::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--accent2); }

/* ==================== LAYOUT ==================== */
.app-layout { display: flex; flex-direction: column; height: 100vh; }
.main-wrap { display: flex; flex: 1; overflow: hidden; }
.sidebar { width: 220px; background: var(--bg2); border-right: 1px solid var(--border); display: flex; flex-direction: column; padding: 20px 0; overflow-y: auto; flex-shrink: 0; }
.content-area { flex: 1; overflow-y: auto; padding: 28px; }

/* ==================== TOPBAR ==================== */
.topbar { background: var(--bg2); border-bottom: 1px solid var(--border); padding: 0 28px; height: 60px; display: flex; align-items: center; justify-content: space-between; z-index: 100; }
.topbar-logo { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 18px; color: var(--accent); letter-spacing: 1px; }
.topbar-logo svg { width: 28px; height: 28px; }
.topbar-nav { display: flex; align-items: center; gap: 4px; }
.topbar-nav a, .topbar-nav .nav-btn { padding: 7px 14px; border-radius: var(--radius); color: var(--text2); font-size: 13px; font-weight: 500; cursor: pointer; transition: all .15s; white-space: nowrap; background: none; border: none; display: inline-flex; align-items: center; gap: 6px; }
.topbar-nav a:hover, .topbar-nav .nav-btn:hover { color: var(--text); background: var(--card); }
.topbar-nav a.active, .topbar-nav .nav-btn.active { color: var(--accent); background: rgba(0,212,255,0.08); }

/* DROPDOWN FIX — invisible bridge prevents gap between trigger and menu */
.dropdown { position: relative; }
.dropdown-menu {
  display: none;
  position: absolute;
  top: calc(100% + 2px);
  left: 0;
  background: var(--card2);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  min-width: 160px;
  z-index: 999;
  padding: 6px 0;
  box-shadow: 0 8px 32px rgba(0,0,0,0.4);
}
.dropdown-menu::before {
  content: '';
  position: absolute;
  top: -8px;
  left: 0;
  right: 0;
  height: 8px;
}
.dropdown:hover .dropdown-menu { display: block; }
.dropdown-menu a { display: block; padding: 8px 16px; color: var(--text2); font-size: 13px; transition: all .12s; }
.dropdown-menu a:hover { color: var(--text); background: var(--card); }

.topbar-right { display: flex; align-items: center; gap: 12px; }
.profile-btn { display: flex; align-items: center; gap: 8px; padding: 6px 14px; background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); cursor: pointer; color: var(--text); font-size: 13px; font-weight: 500; transition: all .15s; }
.profile-btn:hover { border-color: var(--accent); color: var(--accent); }
.notif-btn { position: relative; padding: 8px; background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); cursor: pointer; color: var(--text2); transition: all .15s; }
.notif-btn:hover { color: var(--accent); border-color: var(--accent); }
.notif-badge { position: absolute; top: -4px; right: -4px; background: var(--red); color: #fff; font-size: 10px; font-weight: 700; width: 18px; height: 18px; border-radius: 50%; display: flex; align-items: center; justify-content: center; }

/* ==================== SIDEBAR NAV ==================== */
.sidebar-section { padding: 0 12px 8px; margin-top: 4px; }
.sidebar-label { font-size: 10px; font-weight: 700; color: var(--text3); text-transform: uppercase; letter-spacing: 1.5px; padding: 0 8px 6px; }
.sidebar-nav a { display: flex; align-items: center; gap: 10px; padding: 9px 12px; border-radius: var(--radius); color: var(--text2); font-size: 13px; font-weight: 500; cursor: pointer; transition: all .15s; margin-bottom: 2px; }
.sidebar-nav a:hover { color: var(--text); background: var(--card); }
.sidebar-nav a.active { color: var(--accent); background: rgba(0,212,255,0.08); border-left: 2px solid var(--accent); padding-left: 10px; }
.sidebar-nav a span.icon { font-size: 15px; width: 20px; text-align: center; }
.sidebar-count { margin-left: auto; background: var(--card2); border: 1px solid var(--border); border-radius: 10px; padding: 1px 7px; font-size: 11px; color: var(--text2); }
.sidebar-count.red { background: rgba(255,71,87,0.15); border-color: var(--red); color: var(--red); }

/* ==================== BUTTONS ==================== */
.btn { display: inline-flex; align-items: center; gap: 6px; padding: 8px 16px; border-radius: var(--radius); font-size: 13px; font-weight: 600; cursor: pointer; transition: all .15s; border: none; white-space: nowrap; }
.btn-primary { background: var(--accent); color: #000; }
.btn-primary:hover { background: #33deff; }
.btn-secondary { background: var(--card2); color: var(--text); border: 1px solid var(--border); }
.btn-secondary:hover { border-color: var(--accent); color: var(--accent); }
.btn-success { background: var(--green); color: #000; }
.btn-success:hover { background: #a0f5bb; }
.btn-danger { background: var(--red); color: #fff; }
.btn-danger:hover { background: #ff6b78; }
.btn-warning { background: var(--yellow); color: #000; }
.btn-warning:hover { background: #ffbc33; }
.btn-ghost { background: transparent; color: var(--text2); border: 1px solid var(--border); }
.btn-ghost:hover { color: var(--text); border-color: var(--text2); }
.btn-sm { padding: 5px 10px; font-size: 12px; }
.btn-lg { padding: 11px 24px; font-size: 15px; }
.btn:disabled { opacity: .45; cursor: not-allowed; }

/* ==================== CARDS ==================== */
.card { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); padding: 20px; }
.card-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px; }
.card-title { font-size: 15px; font-weight: 600; color: var(--text); }
.card-subtitle { font-size: 12px; color: var(--text2); margin-top: 2px; }

/* ==================== STAT CARDS ==================== */
.stats-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; margin-bottom: 24px; }
.stat-card { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px 20px; }
.stat-card .stat-label { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 1px; color: var(--text2); margin-bottom: 8px; }
.stat-card .stat-value { font-size: 28px; font-weight: 700; }
.stat-card .stat-sub { font-size: 12px; color: var(--text2); margin-top: 4px; }
.stat-card.accent { border-color: rgba(0,212,255,0.3); }
.stat-card.accent .stat-value { color: var(--accent); }
.stat-card.green { border-color: rgba(123,237,159,0.3); }
.stat-card.green .stat-value { color: var(--green); }
.stat-card.yellow { border-color: rgba(255,165,2,0.3); }
.stat-card.yellow .stat-value { color: var(--yellow); }
.stat-card.red { border-color: rgba(255,71,87,0.3); }
.stat-card.red .stat-value { color: var(--red); }

/* ==================== PAGE HEADER ==================== */
.page-header { display: flex; align-items: flex-start; justify-content: space-between; margin-bottom: 24px; gap: 16px; }
.page-title { font-size: 22px; font-weight: 700; }
.page-subtitle { font-size: 13px; color: var(--text2); margin-top: 4px; }

/* ==================== BADGES ==================== */
.badge { display: inline-flex; align-items: center; gap: 4px; padding: 3px 8px; border-radius: 20px; font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .5px; }
.badge-open { background: rgba(0,212,255,0.12); color: var(--accent); border: 1px solid rgba(0,212,255,0.3); }
.badge-claimed { background: rgba(123,237,159,0.12); color: var(--green); border: 1px solid rgba(123,237,159,0.3); }
.badge-escalated { background: rgba(255,107,53,0.12); color: var(--orange); border: 1px solid rgba(255,107,53,0.3); }
.badge-resolved { background: rgba(74,85,104,0.2); color: var(--text2); border: 1px solid var(--border); }
.badge-closed { background: rgba(74,85,104,0.2); color: var(--text3); border: 1px solid var(--border); }
.badge-critical { background: rgba(255,71,87,0.15); color: var(--red); border: 1px solid rgba(255,71,87,0.3); }
.badge-high { background: rgba(255,107,53,0.15); color: var(--orange); border: 1px solid rgba(255,107,53,0.3); }
.badge-medium { background: rgba(255,165,2,0.15); color: var(--yellow); border: 1px solid rgba(255,165,2,0.3); }
.badge-low { background: rgba(123,237,159,0.12); color: var(--green); border: 1px solid rgba(123,237,159,0.3); }

/* ==================== TABLES ==================== */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
thead th { padding: 10px 14px; text-align: left; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; color: var(--text2); border-bottom: 1px solid var(--border); white-space: nowrap; }
tbody td { padding: 12px 14px; border-bottom: 1px solid rgba(30,45,80,0.5); font-size: 13px; vertical-align: middle; }
tbody tr:hover td { background: rgba(0,212,255,0.03); }
tbody tr:last-child td { border-bottom: none; }

/* ==================== FORMS ==================== */
.form-group { margin-bottom: 16px; }
.form-label { display: block; font-size: 12px; font-weight: 600; color: var(--text2); margin-bottom: 6px; text-transform: uppercase; letter-spacing: .5px; }
.form-input, .form-select, .form-textarea { width: 100%; background: var(--bg3); border: 1px solid var(--border); border-radius: var(--radius); padding: 9px 12px; color: var(--text); font-size: 13px; transition: border-color .15s; }
.form-input:focus, .form-select:focus, .form-textarea:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 2px rgba(0,212,255,0.1); }
.form-textarea { resize: vertical; min-height: 80px; }
.form-select { appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%238892b0' d='M6 8L1 3h10z'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 10px center; padding-right: 30px; }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-hint { font-size: 11px; color: var(--text3); margin-top: 4px; }

/* ==================== FILTERS BAR ==================== */
.filters-bar { display: flex; align-items: center; gap: 10px; margin-bottom: 20px; flex-wrap: wrap; }
.filter-select { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); padding: 7px 30px 7px 12px; color: var(--text); font-size: 13px; appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 12 12'%3E%3Cpath fill='%238892b0' d='M6 8L1 3h10z'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 10px center; cursor: pointer; }
.search-input { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); padding: 7px 12px; color: var(--text); font-size: 13px; min-width: 220px; }
.search-input:focus { outline: none; border-color: var(--accent); }
.filters-bar .ms-auto { margin-left: auto; }

/* ==================== TICKET LIST ==================== */
.ticket-row { display: flex; align-items: center; gap: 14px; padding: 14px 16px; background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); margin-bottom: 8px; cursor: pointer; transition: all .15s; }
.ticket-row:hover { border-color: var(--accent); background: var(--card2); transform: translateX(2px); }
.ticket-row .ticket-num { font-size: 11px; font-weight: 700; color: var(--text2); font-family: monospace; min-width: 110px; }
.ticket-row .ticket-title { flex: 1; font-size: 13px; font-weight: 500; }
.ticket-row .ticket-meta { display: flex; align-items: center; gap: 8px; flex-shrink: 0; }
.ticket-row .ticket-cat { font-size: 11px; color: var(--text2); }
.ticket-row .ticket-time { font-size: 11px; color: var(--text3); white-space: nowrap; }
.ticket-row .ticket-claimer { font-size: 11px; color: var(--text2); }

/* ==================== TICKET DETAIL ==================== */
.ticket-detail-grid { display: grid; grid-template-columns: 1fr 280px; gap: 20px; align-items: start; }
.ticket-detail-main { min-width: 0; }
.ticket-detail-sidebar { min-width: 0; }

.ticket-detail-header { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); padding: 20px; margin-bottom: 16px; }
.ticket-detail-header .ticket-number { font-size: 11px; font-weight: 700; color: var(--text2); font-family: monospace; margin-bottom: 8px; }
.ticket-detail-header .ticket-headline { font-size: 20px; font-weight: 700; margin-bottom: 12px; }
.ticket-detail-header .ticket-badges { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.ticket-detail-header .ticket-description { margin-top: 12px; color: var(--text2); font-size: 13px; line-height: 1.7; border-top: 1px solid var(--border); padding-top: 12px; }
.ticket-actions { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--border); }

/* TABS */
.tabs { display: flex; gap: 0; border-bottom: 1px solid var(--border); margin-bottom: 0; }
.tab-btn { padding: 10px 18px; font-size: 13px; font-weight: 500; color: var(--text2); cursor: pointer; border: none; background: none; border-bottom: 2px solid transparent; margin-bottom: -1px; transition: all .15s; display: flex; align-items: center; gap: 6px; }
.tab-btn:hover { color: var(--text); }
.tab-btn.active { color: var(--accent); border-bottom-color: var(--accent); }
.tab-count { background: var(--card2); border: 1px solid var(--border); border-radius: 10px; padding: 1px 6px; font-size: 10px; }
.tab-content { display: none; }
.tab-content.active { display: block; }

/* MESSAGES */
.messages-wrap { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; }
.messages-list { padding: 16px; max-height: 420px; overflow-y: auto; display: flex; flex-direction: column; gap: 14px; }
.message-item { display: flex; gap: 10px; }
.message-avatar { width: 32px; height: 32px; border-radius: 50%; background: var(--card2); border: 1px solid var(--border); display: flex; align-items: center; justify-content: center; font-size: 13px; font-weight: 700; color: var(--accent); flex-shrink: 0; }
.message-body { flex: 1; }
.message-header { display: flex; align-items: baseline; gap: 8px; margin-bottom: 4px; }
.message-username { font-size: 13px; font-weight: 600; color: var(--text); }
.message-discord { font-size: 11px; color: #7289da; }
.message-time { font-size: 11px; color: var(--text3); }
.message-content { font-size: 13px; color: var(--text2); line-height: 1.6; white-space: pre-wrap; word-break: break-word; }
.message-item.internal { background: rgba(162,155,254,0.05); border-radius: var(--radius); padding: 10px; border-left: 2px solid var(--purple); }
.message-item.internal .message-username { color: var(--purple); }
.message-item.resolution { background: rgba(123,237,159,0.05); border-radius: var(--radius); padding: 10px; border-left: 2px solid var(--green); }
.message-item.resolution .message-username { color: var(--green); }
.message-item.note { background: rgba(255,165,2,0.05); border-radius: var(--radius); padding: 10px; border-left: 2px solid var(--yellow); }

.reply-box { border-top: 1px solid var(--border); padding: 14px; }
.reply-type-label { font-size: 11px; font-weight: 700; color: var(--text2); margin-bottom: 6px; text-transform: uppercase; letter-spacing: .5px; }
.reply-input { width: 100%; background: var(--bg3); border: 1px solid var(--border); border-radius: var(--radius); padding: 10px 12px; color: var(--text); font-size: 13px; resize: vertical; min-height: 70px; font-family: inherit; }
.reply-input:focus { outline: none; border-color: var(--accent); }
.reply-footer { display: flex; justify-content: flex-end; margin-top: 8px; }

/* SIDEBAR INFO */
.info-card { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px; margin-bottom: 14px; }
.info-card-title { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; color: var(--text2); margin-bottom: 12px; }
.info-row { display: flex; justify-content: space-between; align-items: center; margin-bottom: 10px; font-size: 12px; }
.info-row:last-child { margin-bottom: 0; }
.info-row .info-label { color: var(--text2); }
.info-row .info-value { font-weight: 500; color: var(--text); text-align: right; max-width: 60%; }
.involved-list { display: flex; flex-direction: column; gap: 6px; }
.involved-user { display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 6px 8px; background: var(--bg3); border-radius: 6px; }
.involved-user .user-info { display: flex; align-items: center; gap: 7px; }
.involved-user .avatar-sm { width: 26px; height: 26px; border-radius: 50%; background: var(--card2); display: flex; align-items: center; justify-content: center; font-size: 11px; font-weight: 700; color: var(--accent); }
.involved-user .uname { font-size: 12px; font-weight: 500; }
.involved-user .discord-tag { font-size: 10px; color: #7289da; }
.add-involved-btn { width: 100%; margin-top: 8px; }

/* ==================== USERS PAGE ==================== */
.user-card-row { display: flex; align-items: center; gap: 12px; padding: 12px 16px; background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); margin-bottom: 8px; transition: all .15s; }
.user-card-row:hover { border-color: rgba(0,212,255,0.3); }
.user-avatar { width: 38px; height: 38px; border-radius: 50%; background: linear-gradient(135deg, var(--accent2), var(--accent)); display: flex; align-items: center; justify-content: center; font-size: 15px; font-weight: 700; color: #000; flex-shrink: 0; }
.user-info { flex: 1; min-width: 0; }
.user-name { font-size: 14px; font-weight: 600; }
.user-sub { font-size: 12px; color: var(--text2); display: flex; align-items: center; gap: 8px; margin-top: 2px; }
.discord-indicator { display: inline-flex; align-items: center; gap: 4px; font-size: 11px; color: #7289da; background: rgba(114,137,218,0.1); padding: 2px 7px; border-radius: 10px; border: 1px solid rgba(114,137,218,0.2); }
.web-indicator { display: inline-flex; align-items: center; gap: 4px; font-size: 11px; color: var(--accent); background: rgba(0,212,255,0.08); padding: 2px 7px; border-radius: 10px; border: 1px solid rgba(0,212,255,0.2); }
.user-roles { display: flex; gap: 4px; flex-wrap: wrap; }
.role-chip { padding: 2px 8px; border-radius: 10px; font-size: 11px; font-weight: 600; }
.user-actions { display: flex; gap: 6px; }

/* ==================== PERMISSIONS / ADMIN ==================== */
.roles-grid { display: grid; grid-template-columns: 250px 1fr; gap: 20px; align-items: start; }
.role-list-item { display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-radius: var(--radius); cursor: pointer; border: 1px solid transparent; transition: all .15s; margin-bottom: 6px; }
.role-list-item:hover { background: var(--card2); }
.role-list-item.active { background: var(--card2); border-color: var(--accent); }
.role-dot { width: 10px; height: 10px; border-radius: 50%; flex-shrink: 0; }
.role-list-name { font-size: 13px; font-weight: 600; }
.role-list-count { margin-left: auto; font-size: 11px; color: var(--text2); }
.perm-list { display: flex; flex-direction: column; gap: 0; }
.perm-row { display: flex; align-items: center; justify-content: space-between; padding: 12px 0; border-bottom: 1px solid var(--border); }
.perm-row:last-child { border-bottom: none; }
.perm-info .perm-name { font-size: 13px; font-weight: 500; }
.perm-info .perm-desc { font-size: 11px; color: var(--text2); margin-top: 2px; }
/* Toggle switch */
.toggle { position: relative; display: inline-block; width: 44px; height: 24px; flex-shrink: 0; }
.toggle input { display: none; }
.toggle-slider { position: absolute; inset: 0; background: var(--bg3); border: 1px solid var(--border); border-radius: 12px; cursor: pointer; transition: all .2s; }
.toggle-slider::before { content: ''; position: absolute; width: 18px; height: 18px; left: 2px; top: 2px; background: var(--text2); border-radius: 50%; transition: all .2s; }
.toggle input:checked + .toggle-slider { background: rgba(0,212,255,0.15); border-color: var(--accent); }
.toggle input:checked + .toggle-slider::before { transform: translateX(20px); background: var(--accent); }

/* ==================== MODALS ==================== */
.modal-backdrop { position: fixed; inset: 0; background: rgba(0,0,0,0.7); z-index: 1000; display: flex; align-items: center; justify-content: center; padding: 20px; }
.modal { background: var(--card); border: 1px solid var(--border); border-radius: 12px; width: 100%; max-width: 500px; max-height: 90vh; overflow-y: auto; box-shadow: 0 20px 60px rgba(0,0,0,0.5); }
.modal-header { display: flex; align-items: center; justify-content: space-between; padding: 20px 24px 16px; border-bottom: 1px solid var(--border); }
.modal-title { font-size: 16px; font-weight: 700; }
.modal-close { background: none; border: none; color: var(--text2); font-size: 20px; cursor: pointer; padding: 4px; line-height: 1; }
.modal-close:hover { color: var(--text); }
.modal-body { padding: 20px 24px; }
.modal-footer { display: flex; justify-content: flex-end; gap: 10px; padding: 16px 24px; border-top: 1px solid var(--border); }

/* ==================== EMPTY STATE ==================== */
.empty-state { text-align: center; padding: 60px 20px; color: var(--text2); }
.empty-state .empty-icon { font-size: 48px; margin-bottom: 16px; opacity: .5; }
.empty-state h3 { font-size: 16px; font-weight: 600; color: var(--text); margin-bottom: 8px; }
.empty-state p { font-size: 13px; }

/* ==================== ALERTS ==================== */
.alert { padding: 12px 16px; border-radius: var(--radius); font-size: 13px; margin-bottom: 16px; display: flex; align-items: center; gap: 8px; }
.alert-success { background: rgba(123,237,159,0.1); border: 1px solid rgba(123,237,159,0.3); color: var(--green); }
.alert-error { background: rgba(255,71,87,0.1); border: 1px solid rgba(255,71,87,0.3); color: var(--red); }
.alert-info { background: rgba(0,212,255,0.08); border: 1px solid rgba(0,212,255,0.2); color: var(--accent); }
.alert-warning { background: rgba(255,165,2,0.1); border: 1px solid rgba(255,165,2,0.3); color: var(--yellow); }

/* ==================== TOAST ==================== */
#toast-container { position: fixed; bottom: 24px; right: 24px; z-index: 9999; display: flex; flex-direction: column; gap: 8px; }
.toast { padding: 12px 18px; border-radius: var(--radius); font-size: 13px; font-weight: 500; color: #fff; box-shadow: 0 4px 20px rgba(0,0,0,0.3); animation: slideInToast .2s ease; min-width: 220px; display: flex; align-items: center; gap: 8px; }
.toast.success { background: #1a3a2a; border: 1px solid var(--green); color: var(--green); }
.toast.error { background: #3a1a1a; border: 1px solid var(--red); color: var(--red); }
.toast.info { background: #0a2030; border: 1px solid var(--accent); color: var(--accent); }
@keyframes slideInToast { from { transform: translateX(30px); opacity: 0; } to { transform: translateX(0); opacity: 1; } }

/* ==================== PAGINATION ==================== */
.pagination { display: flex; align-items: center; justify-content: space-between; margin-top: 16px; }
.pagination-info { font-size: 12px; color: var(--text2); }
.pagination-btns { display: flex; gap: 4px; }
.page-btn { padding: 6px 12px; border-radius: var(--radius); background: var(--card); border: 1px solid var(--border); color: var(--text2); font-size: 12px; cursor: pointer; transition: all .15s; }
.page-btn:hover { border-color: var(--accent); color: var(--accent); }
.page-btn.active { background: var(--accent); color: #000; border-color: var(--accent); font-weight: 700; }

/* ==================== USER SEARCH DROPDOWN ==================== */
.user-search-wrap { position: relative; }
.user-search-results { position: absolute; top: calc(100% + 4px); left: 0; right: 0; background: var(--card2); border: 1px solid var(--border); border-radius: var(--radius); z-index: 100; max-height: 200px; overflow-y: auto; display: none; }
.user-search-results.open { display: block; }
.user-search-item { display: flex; align-items: center; gap: 8px; padding: 8px 12px; cursor: pointer; font-size: 13px; }
.user-search-item:hover { background: var(--card); }

/* ==================== MISC ==================== */
.divider { height: 1px; background: var(--border); margin: 20px 0; }
.text-muted { color: var(--text2); }
.text-sm { font-size: 12px; }
.text-xs { font-size: 11px; }
.fw-600 { font-weight: 600; }
.mt-8 { margin-top: 8px; }
.mt-16 { margin-top: 16px; }
.mt-24 { margin-top: 24px; }
.flex { display: flex; }
.flex-center { display: flex; align-items: center; }
.gap-8 { gap: 8px; }
.gap-12 { gap: 12px; }
.ms-auto { margin-left: auto; }

/* ==================== LANDING PAGE ==================== */
.landing { min-height: 100vh; background: var(--bg); }
.landing-nav { display: flex; align-items: center; justify-content: space-between; padding: 20px 48px; border-bottom: 1px solid var(--border); }
.landing-logo { font-size: 20px; font-weight: 800; color: var(--accent); letter-spacing: 1px; }
.landing-nav-links { display: flex; gap: 8px; align-items: center; }
.landing-hero { display: grid; grid-template-columns: 1fr 1fr; align-items: center; gap: 48px; padding: 80px 48px; max-width: 1200px; margin: 0 auto; }
.hero-title { font-size: 48px; font-weight: 800; line-height: 1.1; margin-bottom: 20px; }
.hero-title span { color: var(--accent); }
.hero-desc { font-size: 16px; color: var(--text2); line-height: 1.7; margin-bottom: 32px; }
.hero-img { background: var(--card); border: 1px solid var(--border); border-radius: 16px; padding: 32px; display: flex; align-items: center; justify-content: center; min-height: 300px; font-size: 80px; }

/* ==================== LOGIN PAGE ==================== */
.auth-page { min-height: 100vh; display: flex; align-items: center; justify-content: center; background: var(--bg); padding: 20px; }
.auth-card { width: 100%; max-width: 400px; }
.auth-logo { text-align: center; font-size: 22px; font-weight: 800; color: var(--accent); margin-bottom: 8px; letter-spacing: 1px; }
.auth-subtitle { text-align: center; color: var(--text2); font-size: 13px; margin-bottom: 28px; }
.auth-switch { text-align: center; margin-top: 20px; font-size: 13px; color: var(--text2); }

/* ==================== RESPONSIVE ==================== */
@media (max-width: 900px) {
  .ticket-detail-grid { grid-template-columns: 1fr; }
  .roles-grid { grid-template-columns: 1fr; }
  .form-row { grid-template-columns: 1fr; }
  .sidebar { display: none; }
}
@media (max-width: 600px) {
  .content-area { padding: 16px; }
  .landing-hero { grid-template-columns: 1fr; }
  .hero-title { font-size: 32px; }
}
/* ── Ticket Reference Links ── */
.ticket-ref { color:var(--cyan); font-weight:600; text-decoration:none; border-bottom:1px dashed rgba(0,212,255,0.5); padding:0 2px; border-radius:3px; transition:background 0.15s; }
.ticket-ref:hover { background:rgba(0,212,255,0.12); }
.ticket-category { font-size:12px; color:var(--text2); background:var(--bg3); padding:2px 7px; border-radius:4px; border:1px solid var(--border); }

/* ── Ticket Ref Autocomplete ── */
.ticket-ref-dropdown { display:none; position:absolute; bottom:calc(100% + 4px); left:0; right:0; background:var(--card); border:1px solid var(--border); border-radius:8px; z-index:200; overflow:hidden; box-shadow:0 -4px 24px rgba(0,0,0,0.35); max-height:220px; overflow-y:auto; }
.ticket-ref-dropdown.open { display:block; }
.ticket-ref-item { display:flex; align-items:center; gap:10px; padding:9px 14px; cursor:pointer; font-size:13px; border-bottom:1px solid var(--border); transition:background 0.1s; }
.ticket-ref-item:last-child { border-bottom:none; }
.ticket-ref-item:hover { background:var(--bg3); }
.ref-num { font-family:monospace; font-weight:700; color:var(--cyan); white-space:nowrap; min-width:90px; }
.ref-title { flex:1; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }

/* ==================== MODERN THEME & WEBSOCKET ==================== */
.logo-badge { background: linear-gradient(135deg, #00d4ff, #5865F2); color: #fff; font-weight: 800; font-size: 11px; padding: 4px 7px; border-radius: 6px; letter-spacing: 0.5px; }
.ws-badge { display: inline-flex; align-items: center; gap: 8px; background: rgba(22, 31, 58, 0.7); border: 1px solid var(--border); padding: 5px 12px; border-radius: 20px; font-size: 11px; font-weight: 600; color: var(--text2); }
.ws-lat { font-family: monospace; color: var(--accent); font-size: 10px; }

.status-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.status-dot.online { background: #10b981; box-shadow: 0 0 8px #10b981; animation: pulse-green 2s infinite; }
.status-dot.connecting { background: #f59e0b; box-shadow: 0 0 8px #f59e0b; }
.status-dot.offline { background: #ef4444; }

@keyframes pulse-green {
  0% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7); }
  70% { transform: scale(1); box-shadow: 0 0 0 6px rgba(16, 185, 129, 0); }
  100% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0); }
}

.icon-btn { background: var(--card); border: 1px solid var(--border); border-radius: 8px; color: var(--text2); width: 34px; height: 34px; display: flex; align-items: center; justify-content: center; cursor: pointer; transition: all 0.15s; font-size: 15px; }
.icon-btn:hover { border-color: var(--accent); color: #fff; background: var(--card2); }

.badge-mini-discord { background: #5865F2; color: #fff; font-size: 9px; font-weight: 700; padding: 2px 5px; border-radius: 4px; margin-left: 6px; letter-spacing: 0.5px; }

/* ==================== CHAT STREAM & MESSAGES ==================== */
.messages-list { display: flex; flex-direction: column; gap: 12px; padding: 18px; max-height: 480px; overflow-y: auto; background: var(--bg2); border-radius: 8px 8px 0 0; }
.message-item { display: flex; gap: 12px; padding: 12px 14px; border-radius: 8px; background: var(--card); border: 1px solid var(--border); transition: transform 0.15s, background 0.15s; }
.message-item:hover { background: var(--card2); }
.message-item.internal { background: rgba(162, 155, 254, 0.08); border-color: rgba(162, 155, 254, 0.3); }
.message-item.resolution { background: rgba(123, 237, 159, 0.08); border-color: rgba(123, 237, 159, 0.3); }

.message-avatar { width: 38px; height: 38px; border-radius: 50%; background: linear-gradient(135deg, #1e2d50, #2a3b66); color: #fff; font-weight: 700; display: flex; align-items: center; justify-content: center; font-size: 14px; flex-shrink: 0; overflow: hidden; }
.message-avatar img { width: 100%; height: 100%; object-fit: cover; }

.message-body { flex: 1; min-width: 0; }
.message-header { display: flex; align-items: center; gap: 8px; margin-bottom: 4px; flex-wrap: wrap; }
.message-username { font-weight: 600; color: #fff; font-size: 13px; }
.message-source-tag { font-size: 9px; font-weight: 700; text-transform: uppercase; padding: 1px 6px; border-radius: 4px; letter-spacing: 0.5px; }
.source-discord { background: rgba(88, 101, 242, 0.2); color: #7289da; border: 1px solid rgba(88, 101, 242, 0.4); }
.source-portal { background: rgba(0, 212, 255, 0.15); color: #00d4ff; border: 1px solid rgba(0, 212, 255, 0.3); }
.message-time { font-size: 11px; color: var(--text3); margin-left: auto; }
.message-content { color: var(--text); font-size: 13px; line-height: 1.5; white-space: pre-wrap; word-break: break-word; }

/* Attachments */
.message-attachments { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 8px; }
.attachment-preview { max-width: 260px; max-height: 180px; border-radius: 6px; border: 1px solid var(--border); overflow: hidden; cursor: pointer; }
.attachment-preview img { width: 100%; height: 100%; object-fit: cover; display: block; }
.attachment-file { display: inline-flex; align-items: center; gap: 6px; padding: 6px 10px; background: var(--bg3); border: 1px solid var(--border); border-radius: 6px; font-size: 12px; color: var(--accent); text-decoration: none; }
.attachment-file:hover { background: var(--card); }

/* ==================== MODERATION & LOGS ==================== */
.mod-stats-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; margin-bottom: 24px; }
.mod-chip { display: inline-flex; align-items: center; gap: 6px; padding: 3px 8px; border-radius: 12px; font-size: 11px; font-weight: 600; }
.mod-chip-strike { background: rgba(255, 165, 2, 0.15); color: #ffa502; border: 1px solid rgba(255, 165, 2, 0.3); }
.mod-chip-kick { background: rgba(255, 107, 53, 0.15); color: #ff6b35; border: 1px solid rgba(255, 107, 53, 0.3); }
.mod-chip-ban { background: rgba(255, 71, 87, 0.15); color: #ff4757; border: 1px solid rgba(255, 71, 87, 0.3); }
.mod-chip-unban { background: rgba(123, 237, 159, 0.15); color: #7bed9f; border: 1px solid rgba(123, 237, 159, 0.3); }

/* Audit Log Severity */
.log-row { display: flex; align-items: center; gap: 14px; padding: 12px 16px; border-bottom: 1px solid var(--border); font-size: 13px; transition: background 0.1s; }
.log-row:hover { background: var(--card2); }
.log-row:last-child { border-bottom: none; }
.log-badge { font-size: 10px; font-weight: 700; padding: 2px 7px; border-radius: 4px; text-transform: uppercase; font-family: monospace; }
.log-sev-info { background: rgba(0, 212, 255, 0.12); color: #00d4ff; }
.log-sev-warning { background: rgba(255, 165, 2, 0.15); color: #ffa502; }
.log-sev-danger { background: rgba(255, 71, 87, 0.15); color: #ff4757; }
.log-sev-success { background: rgba(123, 237, 159, 0.15); color: #7bed9f; }
.log-actor { font-weight: 600; color: #fff; min-width: 110px; }
.log-action { color: var(--accent); font-family: monospace; font-size: 12px; min-width: 150px; }
.log-details { flex: 1; color: var(--text2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.log-time { color: var(--text3); font-size: 11px; white-space: nowrap; }

/* Linking Modal Code Box */
.link-code-box { background: var(--bg); border: 2px dashed var(--accent); border-radius: 12px; padding: 20px; text-align: center; margin: 16px 0; }
.link-code-digits { font-size: 32px; font-weight: 800; letter-spacing: 6px; color: var(--accent); font-family: monospace; }

/* ==================== UNIVERSAL AVATAR SIZING ==================== */
.avatar-xs, .avatar-sm, .avatar-md, .avatar-lg, .user-avatar, .message-avatar {
  border-radius: 50% !important;
  overflow: hidden !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  flex-shrink: 0 !important;
  aspect-ratio: 1 / 1 !important;
  box-sizing: border-box !important;
  user-select: none;
}

.avatar-xs {
  width: 24px !important;
  height: 24px !important;
  min-width: 24px !important;
  max-width: 24px !important;
  min-height: 24px !important;
  max-height: 24px !important;
  font-size: 10px !important;
}

.avatar-sm {
  width: 36px !important;
  height: 36px !important;
  min-width: 36px !important;
  max-width: 36px !important;
  min-height: 36px !important;
  max-height: 36px !important;
  font-size: 13px !important;
}

.avatar-md {
  width: 44px !important;
  height: 44px !important;
  min-width: 44px !important;
  max-width: 44px !important;
  min-height: 44px !important;
  max-height: 44px !important;
  font-size: 16px !important;
}

.avatar-lg {
  width: 64px !important;
  height: 64px !important;
  min-width: 64px !important;
  max-width: 64px !important;
  min-height: 64px !important;
  max-height: 64px !important;
  font-size: 24px !important;
}

.avatar-xs img, .avatar-sm img, .avatar-md img, .avatar-lg img, .user-avatar img, .message-avatar img {
  width: 100% !important;
  height: 100% !important;
  min-width: 100% !important;
  max-width: 100% !important;
  min-height: 100% !important;
  max-height: 100% !important;
  object-fit: cover !important;
  display: block !important;
  border-radius: 50% !important;
}

.toggle-sm { width: 34px !important; height: 18px !important; }
.toggle-sm .toggle-slider { border-radius: 9px !important; }
.toggle-sm .toggle-slider::before { width: 14px !important; height: 14px !important; left: 2px !important; top: 1px !important; }
.toggle-sm input:checked + .toggle-slider::before { transform: translateX(16px) !important; }

.role-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: 14px;
  background: var(--bg3);
  font-size: 12px;
  font-weight: 600;
  border: 1px solid var(--border);
}
.role-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  display: inline-block;
  flex-shrink: 0;
}
.settings-subnav {
  display: flex;
  gap: 8px;
  margin-bottom: 20px;
  border-bottom: 1px solid var(--border);
  padding-bottom: 8px;
}
.settings-subnav-btn {
  background: transparent;
  border: 1px solid transparent;
  color: var(--text2);
  padding: 8px 16px;
  border-radius: 8px;
  cursor: pointer;
  font-weight: 600;
  font-size: 13px;
  transition: all 0.2s;
}
.settings-subnav-btn:hover {
  color: var(--text);
  background: var(--bg2);
}
.settings-subnav-btn.active {
  color: var(--accent);
  background: rgba(0, 212, 255, 0.1);
  border-color: rgba(0, 212, 255, 0.3);
}

@keyframes spin { 100% { transform: rotate(360deg); } }
.spin { display: inline-block; animation: spin 0.8s linear infinite; }

/* ==================== ESCALATED STATUS & BANNER ==================== */
.badge-escalated {
  background: rgba(255, 107, 53, 0.18) !important;
  color: #ff6b35 !important;
  border: 1px solid rgba(255, 107, 53, 0.5) !important;
  font-weight: 700 !important;
  letter-spacing: 0.5px !important;
  box-shadow: 0 0 10px rgba(255, 107, 53, 0.25) !important;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

@keyframes pulseGlow {
  0% { box-shadow: 0 0 6px rgba(255, 107, 53, 0.2); }
  50% { box-shadow: 0 0 16px rgba(255, 107, 53, 0.45); }
  100% { box-shadow: 0 0 6px rgba(255, 107, 53, 0.2); }
}

.escalated-banner {
  background: linear-gradient(135deg, rgba(255, 107, 53, 0.15) 0%, rgba(255, 71, 87, 0.08) 100%);
  border: 1px solid rgba(255, 107, 53, 0.5);
  border-left: 4px solid #ff6b35;
  border-radius: 8px;
  padding: 14px 18px;
  margin-bottom: 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  animation: pulseGlow 3s infinite ease-in-out;
}

.escalated-ticket-row {
  background: rgba(255, 107, 53, 0.04) !important;
}
.escalated-ticket-row:hover {
  background: rgba(255, 107, 53, 0.09) !important;
}

/* ==================== DISCORD MENTION CHIPS ==================== */
.discord-mention-chip {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  background: rgba(88, 101, 242, 0.18);
  color: #8da0f7;
  border: 1px solid rgba(88, 101, 242, 0.4);
  border-radius: 4px;
  padding: 1px 6px;
  font-weight: 600;
  font-size: 0.95em;
  cursor: pointer;
  transition: all 0.15s ease;
  user-select: none;
  vertical-align: middle;
}
.discord-mention-chip:hover {
  background: rgba(88, 101, 242, 0.35);
  color: #ffffff;
  border-color: #5865f2;
  box-shadow: 0 0 8px rgba(88, 101, 242, 0.4);
  transform: translateY(-1px);
}
.discord-mention-chip:active {
  transform: translateY(0);
}
.discord-mention-chip .mod-hint {
  font-size: 10px;
  opacity: 0.7;
  margin-left: 2px;
}

/* ==================== AUTOCOMPLETE SEARCH ==================== */
.autocomplete-wrap {
  position: relative;
  width: 100%;
}
.autocomplete-dropdown {
  position: absolute;
  top: 100%;
  left: 0;
  right: 0;
  background: var(--card2);
  border: 1px solid var(--border);
  border-radius: 8px;
  max-height: 240px;
  overflow-y: auto;
  z-index: 1000;
  margin-top: 4px;
  box-shadow: 0 10px 25px rgba(0, 0, 0, 0.5);
}
.autocomplete-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px;
  cursor: pointer;
  border-bottom: 1px solid rgba(255, 255, 255, 0.04);
  transition: background 0.15s;
}
.autocomplete-item:last-child {
  border-bottom: none;
}
.autocomplete-item:hover, .autocomplete-item.selected {
  background: var(--card);
}
.autocomplete-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--bg3);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  overflow: hidden;
}
.autocomplete-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

/* ==================== USER MODERATION MODAL ==================== */
.mod-modal-header {
  display: flex;
  align-items: center;
  gap: 16px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 16px;
}
.mod-modal-avatar {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  border: 2px solid var(--accent);
  background: var(--bg3);
  display: flex;
  align-items: center;
  justify-content: center;
  overflow: hidden;
  flex-shrink: 0;
}
.mod-modal-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}
.mod-subnav {
  display: flex;
  gap: 6px;
  margin-bottom: 16px;
  border-bottom: 1px solid var(--border);
  padding-bottom: 8px;
}
.mod-subnav-btn {
  background: transparent;
  border: 1px solid transparent;
  color: var(--text2);
  padding: 6px 12px;
  border-radius: 6px;
  cursor: pointer;
  font-weight: 600;
  font-size: 12px;
  display: flex;
  align-items: center;
  gap: 6px;
  transition: all 0.15s;
}
.mod-subnav-btn:hover {
  background: var(--bg3);
  color: var(--text);
}
.mod-subnav-btn.active {
  background: rgba(0, 212, 255, 0.12);
  color: var(--accent);
  border-color: rgba(0, 212, 255, 0.3);
}

/* ==================== USER PROFILE & PERM PILLS ==================== */
.perm-pill {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid var(--border);
  border-radius: 8px;
  font-size: 12px;
  color: var(--text3);
  transition: all 0.2s ease;
}
.perm-pill.active {
  background: rgba(0, 212, 255, 0.08);
  border-color: rgba(0, 212, 255, 0.35);
  color: var(--text);
  font-weight: 600;
}
.user-table-row {
  transition: background 0.15s ease;
}
.user-table-row:hover {
  background: rgba(255, 255, 255, 0.02) !important;
}